Ordering directly with SINGER®, Husqvarna Viking®, and PFAFF®? Have a few questions? Review the answers to frequently asked questions here.

Q: What countries do you ship to?We ship to the contiguous United States, Canada, Mexico, Czech Republic, Germany, Austria, Italy, Spain, Sweden, Denmark, Finland, Norway, Switzerland, and Great Britain.&#xA0;Please know, currently we do not ship to Puerto Rico, PO Boxes, or APO/PPO/DPO address.&#xA0;<hr>Q: Can I place an order over the phone?To ensure order accuracy and to protect our customers&#x2019; personal information, all orders must be placed with us online.<hr>Q: I placed my order, now what?Thank you for placing an order with us! You will receive an email confirmation containing your order details and followed by a second email containing shipping information once your order has shipped. These emails will also provide great tips for using your new products!<hr>Q: Where is my order?Check the status of your order&#xA0;<a href="https://ukhelp.singer.com/en-US/ssp/login">here</a>. All you need is the email or phone number associated with your order.&#xA0;<hr>Q: Can I cancel my order?To ensure your order is delivered as quickly as possible, our team begins processing your order right away. Once an order is submitted, it cannot be cancelled.&#xA0;We do offer free returns after an order is received. Instructions for returning your order can be found <a href="https://singeruk.gorgias.help/en-US/return-policy-579051">here</a>.<hr>Q: I ordered/received the wrong item, what do I do?Please <a href="https://ukhelp.singer.com/en-US/contact">contact us</a> and we will happily provide resolution.

Ordering FAQ

Have questions about our return policy? Find the answers here!

<h2 id="isPasted">Return Policies</h2>Note: The following policies and instructions apply to orders shipped within Czech Republic, Germany, Austria, Italy, Spain, Sweden, Denmark, Finland, Norway, Switzerland, and Great Britain.&#xA0;&#xA0;Q: &#xA0;How long do I have to return an item I purchased online?<ul><li>Returns on SINGER&#xAE; products are accepted within 30 days of receipt of your product(s)</li><li>Returns on Husqvarna Viking&#xAE;&#xA0;&amp; PFAFF&#xAE; products are accepted within 30 days</li></ul>The return must be postmarked during the return period.<hr>Q: How much are the return costs?&#xA0;SINGER&#xAE; offers free returns within the guidelines outlined.<hr>Q: What items are eligible to be returned or exchanged?&#xA0;<ul><li>Items must have been purchased from Singer.com</li><li>Must be the original owner</li><li>Must be returned in the original packaging&#xA0;</li></ul><hr>Q: What is not eligible for online returns or exchanges?Purchases made through a third-party retailer or in-store must be returned to that store.<hr>Q: How will I get refunded? &#xA0; Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges.&#xA0;Gift box and shipping costs are non-refundable.<hr><h2 id="steps-for-return">Steps for return</h2>Step 1 Please <a href="https://ukhelp.singer.com/en-US/ssp/login">click here</a> to complete your return request.Step 2 You will receive an email from our support team confirming your return authorization. You will also receive an email containing a shipping label from UPS. Be sure to check your spam and junk email files as this will be an automated email from a UPS account. This return label will expire in 7 days.Step 3 Print the label, attach it to the package, and drop it off at a UPS drop-off location. The return authorization is only valid during the return window. Item must be post-dated to be returned within the returns period. If you have any issues with your return label, please contact us.Step 4 From the time we receive your return, please allow up to seven (7) business days for us to process your return. Your return will be refunded to the form of payment used for the original purchase and excludes all original shipping charges. Gift box and shipping costs are non-refundable.

Return Policy

At SINGER®, we want to get your order right, every time!

At SINGER&#xAE;, we want to get your order right, every time!&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 33.4608%; text-align: center; background-color: rgb(204, 204, 204);">Country</td><td style="width: 33.2696%; text-align: center; background-color: rgb(204, 204, 204);">Order Total</td><td style="width: 33.2696%; text-align: center; background-color: rgb(204, 204, 204);">Shipping Rate</td></tr><tr><td rowspan="2" style="width: 33.4608%; text-align: center;">United Kingdom</td><td style="width: 33.2696%; text-align: center;">&#xA3;60,00 and up</td><td style="width: 33.2696%;"><div data-empty="true" style="text-align: center;">Free</div></td></tr><tr><td style="width: 33.2696%; text-align: center;">&#xA3;0,00 - &#xA3;59,99</td><td style="width: 33.2696%;"><div style="text-align: center;">&#xA3;15,45</div></td></tr></tbody></table> Note: &#xA0;Shipping time does not include 1-2 days processing time to prepare your order. &#xA0;Orders received before 6:00am CT Monday - Friday will start processing the same day. Orders received after 6:00 will process the following business day. &#xA0;Orders received Saturday or Sunday will start processing the next business day.&#xA0;

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